Returns & Exchanges

Key Information

  • You have 30 days to initiate your return.
  • Up to 10 days to process refunds.
  • Free Return.

Return Timeframe: You have 30 days from the date of receiving your order to initiate a return.

Eligibility for Returns: Items can be used and do not need to be in the same condition as received. 

Initiating a Return: If you wish to return an item, please follow these steps:

  1. Contact our customer support team at support@decosignature.com to inform them of your intention to return.
  2. Our team will provide you with the necessary instructions and a return shipping label.

Return Shipping: Return shipping costs are the responsibility of Decosignature. We will provide a return label.

Free Return: We offer a return shipping label for free.

Refund Process: We will process the refunds within 10 days to the same payment method used for the purchase.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our support team immediately with photos of the item and packaging. We will work to resolve the issue promptly.

Exchanges: We do accept exchanges. If you would like to exchange your item, please contact us and our team will assist you in processing the exchange.

Contact Us: For any questions or assistance regarding returns, feel free to contact our support team.

Phone: +1 (786) 519-0718

Email: support@decosignature.com

Business Address:

999 NW 7th St apt 825 Miami, FL, 33136
United States