Faqs

 

Product Information

Q: Are your tableware products dishwasher and microwave safe?

  • A: Yes, our tableware products are designed to be both dishwasher and microwave safe for your convenience. Additionally, they are freeze safe, making them versatile for all your kitchen needs.

Q: Where are your tableware products manufactured?

  • A: Our tableware products are expertly crafted in China and Turkey, where we work with manufacturers who meet our high standards of quality and ethical production practices.

Q: What materials are your tableware products made from?

  • A: Our tableware products are crafted from high-quality porcelain, and stoneware to ensure durability and aesthetic appeal. Each material is selected for its specific benefits, such as heat retention, scratch resistance, and elegant finish.

Q: Do your products contain lead or other harmful chemicals?

  • A: Safety is our priority. Our tableware products are tested and certified to be free from lead and other harmful chemicals, ensuring they are safe for everyday use

 

SHIPPING

1. Do you offer free shipping?

  • A: Yes, we are pleased to offer free shipping on all orders.

2. Where do you ship?

  • A: We proudly ship to all states across the United States.

3. What are your shipping options?

  • A: We partner with UPS and FedEx to ensure your order is delivered promptly and securely. Our team will select the most efficient shipping option for your location and order size. Please allow up to 0-1 business day for order processing.

4. Can I track the status of my shipment?

  • A: Absolutely. You can track the status of your order by visiting Track Your Order.

5. What should I do if my products arrive damaged?

  • A: We are committed to your satisfaction. If your order arrives damaged, please contact us immediately at support@decosignature.com. Kindly include a photo of the damaged items, and we will arrange for a replacement to be sent to you right away.

RETURN & EXCHANGE

1. What is your return policy?

  • A: We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund. Items must be in their original condition and packaging.

2. How do I start a return or exchange?

  • A: To initiate a return or exchange, please contact our customer service team at support@decosignature.com. We will provide you with a free return shipping label and instructions on how to proceed.

3. I’m having trouble initiating a return. Can you help?

  • A: Certainly! If you encounter any issues while initiating a return, please reach out to our customer service team at support@decosignature.com or call us at +1 (786) 519-0718. We are here to assist you.

4. I received this as a gift, can I exchange it?

  • A: Yes, you can exchange a gift. Please contact our customer service team with the order details, and we will assist you with the exchange process.

5. I just ordered but I picked the wrong color - what should I do?

  • A: If you need to change your order details, please contact us as soon as possible at support@decosignature.com. If the order has not yet been processed, we will make the necessary adjustments for you.

6. My item arrived damaged. What should I do?

  • A: We apologize for any inconvenience this may have caused. Please email us at support@decosignature.com with a photo of the damaged item, and we will send you a replacement right away.

7. Do I have to pay return shipping?

  • A: No, return shipping is free. We will provide you with a prepaid return shipping label once you initiate the return.

8. Can you tell me about your warranty program?

  • A: We offer a 100-day warranty on all our products against manufacturing defects. If you experience any issues with your product, please contact us at support@decosignature.com with your order details and a description of the issue, and we will assist you in resolving it.

For any other questions, please contact us via email at support@decosignature.com. We strive to respond to all inquiries within 24 hours.

Phone: +1 (786) 519-0718

Email: support@decosignature.com

Business Address:

999 NW 7th St apt 825 Miami, FL, 33136
United States